Delete your Moonix account

Submit a deletion request

Verify the email address associated with your international Moonix account. After verification, you can submit a deletion request. An accepted request starts a 7-day grace period before permanent deletion. You can cancel it during that period by signing in to the Moonix app and confirming account recovery.

Email verified. Delete your account?

After confirmation, your account enters a 7-day grace period. During this time, sign in to the Moonix app and follow the prompts to restore it. If you do not restore it, your account and associated service data will be permanently deleted after the grace period.

Account in deletion grace period

You already requested deletion. To cancel the request, sign in to the Moonix app during the grace period and follow the prompts to restore your account.

Can’t access your account email? Contact Moonix Support to verify account ownership. support@moonix.cn

Data covered by your request

Request deletion of your account and associated service data, including your profile, cloud conversations, transcripts, summaries and voice samples if present. Data may be retained as required by law or as necessary for security or fraud prevention. See the Privacy Policy. Files stored only on your device can be removed from the device separately.