Moonix Privacy Policy
Scope and contact
This policy covers the international Moonix app and its related online services. The operator is Xinmou Technology (Hangzhou) Co., Ltd. Contact us at support@moonix.cn for privacy inquiries.
Account, device and support data
We use your email address, account ID and profile information to verify your identity and manage your account. If you choose Google or Apple sign-in, we use the identity information provided by that service to authenticate you. We use Bluetooth pairing information to connect your glasses. Requests may include a hashed device identifier, device model, app version, operating system and request identifiers for service operation and troubleshooting. We use the information you submit in support requests or AI content reports to investigate and respond.
Recordings, transcription and AI
The app may use your phone microphone or synchronize recordings from your Moonix glasses. Online transcription sends audio to a server for processing. Offline transcription processes audio on your device. If you choose to sync offline content, the selected content is uploaded. Online AI features process the relevant transcripts, prompts and uploads to return results such as summaries and replies. Optional voice samples are processed to identify speakers. When you grant location access and a location is available, the app can send coordinates, accuracy and timestamp with service requests. We use location to associate a place with supported recordings and voice messages. You can revoke microphone or location access in your device settings.
Service providers and sharing
Email delivery providers receive your email address to deliver verification codes. If you choose third-party sign-in, Google or Apple handles authentication for that sign-in. Hosting providers process account and cloud content. Speech processing providers may receive audio for online transcription or speaker identification. AI providers may receive prompts, transcripts and attachments used by the online feature you select. If reverse geocoding is used to label a recording, a location service may receive the coordinates to resolve the place name. When you create a share link, anyone with the link may access the content you choose to share. We may also disclose data where required by law.
Storage, security and deletion
Information may be processed in countries where Moonix or its service providers operate. We protect data in transit using encrypted connections and restrict access to user data. We retain account information and cloud content while needed to provide the service. You can request deletion in the app or on the account deletion page. Once accepted, the request starts a 7-day grace period. If you sign in to the Moonix app and confirm recovery during that period, deletion is cancelled. Otherwise, we permanently delete the account and associated service data after the grace period. We retain only information needed for security, fraud prevention or legal obligations for as long as that purpose requires. Files stored only on your device can be removed separately on the device.
Your choices and rights
You can manage permissions in your device settings. Depending on applicable law, you may request access, correction, deletion, restriction or portability, or withdraw consent. Contact support@moonix.cn to make a request. Use of the service is subject to the age rules in the Terms of Service.